Frequently Asked Questions about our Gourmet Baskets and Products
Welcome to our Q&A space! Here, we seek to clarify your doubts about our baskets, our concept and how you can enjoy the best of Portugal, in your home.
About our products
What are Gourmet baskets?
Our gourmet baskets are a carefully cured selection of the best handmade and traditional products in Portugal. Each basket is designed to provide an authentic gastronomic experience, bringing together wines from small producers, cured cheeses, traditional sausages, premium oils, homemade jams and much more. They are the perfect choice for those who value the quality, origin and genuine flavor of Portuguese products.
What are Gourmet Gift Boxes?
GIFT BOX GOURMET is our most elegant and practical solution to offer a memorable gift. With a sophisticated presentation, each box contains a harmonious combination of selected products, ideal for celebrating special occasions such as birthdays, thanks or simply to surprise someone you care about. They are a gesture of affection that translates into unique flavors.
What are Juice at Home experiences?
In addition to the baskets and gift box, we offer Enogastronomical Experiences memorable. With our online wine tastings you will surprise, or be surprised, with the discovery of the secrets of our producers in the comfort of your home. It is a unique opportunity to deepen your knowledge and passion for Portuguese wines.
Order and customize
How can I place an order?
Ordering on our website is very simple:
1. choice the payment method and complete the order. You will receive a confirmation email once the process is complete.
2. browse by our selection of Gourmet Baskets and gift box.
3. add Your favorite products to the shopping cart.
4. finish your purchase by filling in the delivery and billing details.
Is it possible to customize a basket or gift box?
Yes! We adapt our baskets and gift box to the needs of each client. Whether for a personal gift or a corporate offer, we can help:
— Personal gifts: You can choose specific products from our gourmet pantry To create a basket to your liking.
— Offers for companies: We customize the baskets and gift box with your brand and message. Juice At Home guarantees the quality and prestige your company deserves.
get in touch with us and we will be happy to help you create the perfect gift.
Do you have solutions for companies?
absolutely. we create Corporate gifts and gifts Fully personalized for customers, partners or employees. It is the ideal way to offer a gift with meaning and quality, which represents the best in Portugal. Contact us to find out more about our offers for companies.
What payment methods do you accept?
We accept the main payment methods for your convenience, including credit card (VISA, MasterCard), MB Way and ATM reference. All transactions are secure and encrypted.
Shipping and Deliveries
How long does delivery take?
Our goal is to receive your order as soon as possible. The default delivery time is:
— Mainland Portugal: 2 to 3 business days.
— Islands (Azores and Wood): 5 to 10 business days.
— Rest of Europe: on request.
During times of greater volume (such as Christmas), deadlines can be slightly extended. We always advise you to place your order in advance.
Can I follow the status of my order?
Yes. Once your order is shipped, you will receive an email with a tracking code that will allow you to track the delivery status in real time.
For any further clarification, contact us. We are always available to help.
qWHAT IS THE SHIPPING COST?
The cost of shipping is calculated at checkout, based on the weight of the order and delivery address. We offer special conditions for larger orders.
products and quality
What is the origin of Juice at Home products?
We are immensely proud to work directly with small and medium producers across the country. Our selection favors products with certification of origin (PDO, IGP), handmade production methods and high quality ingredients. We want to support the local economy and make known the hidden treasures of Portugal.
What happens if a product from the basket or gift box is sold out?
We work with handmade productions and sometimes a stock breakdown can occur. If this happens, we will replace the product with a similar or superior quality, always ensuring the harmony and total value of its basket.
Returns and customer support
What is your return policy?
Your satisfaction is our priority. If for some reason you are not satisfied with your order, please consult our terms and conditions For detailed information about the return process.
My order arrived damaged. what should i do?
We regret any inconvenience. If your order shows any damage, please Contact us within 48 hours After receiving, sending a photo of the damaged product to our support email. We will resolve the situation as soon as possible.
How can I contact you?
We are always available to help! You can contact us via the form on our website, by email info@juiceathome.com or by the phone +351 936 774 515.
other information
How do you guarantee the security of my data?
Your privacy is very important to us. We strictly comply with the General Data Protection Regulation (GDPR). For more information, please see our Privacy Policy.
Do you have a physical store?
We are an online store exclusively, which allows us to reach the entire country with maximum convenience for you. Our base of operations is in Cesar, Oliveira de Azeméis, from where we prepare and send all orders with the greatest care.
If you want to visit our base of operations and showroom Contact us for a visit. Our address is:
R. das Fontainhas 77, 3700-604 Cesar, Oliveira de Azeméis
Juice at Home Mission and Values
What is Juice at Home's mission?
Juice at Home was born from the passion for Portugal and the richness of its flavors. Our mission is simple: to bring to yourself the best that is produced in our country. We do a rigorous curatorship with small producers and handmade brands, ensuring that each product tells a story and reflects Portuguese tradition and quality. We want each basket not just a purchase, but a true discovery and sharing experience.
What are the values of Juice at Home?
Our values are the pillar of everything we do and are reflected in each product we select:
— Sharing: We believe that the best flavors are those that share each other. Our baskets are created to generate moments of conviviality and happiness. Authenticity: We commit to offering only genuine products that tell the history and tradition of Portugal.
— quality: Our curatorship is demanding. We select the best, ensuring a superior flavor experience.
— Proximity: We value and support small local producers, creating a direct bridge between the countryside and their home.
