Privacy Policy

Last update: July 19, 2025

Your privacy is a priority for us. This policy explains how the Nymphs and Treasures, Unipessoal Lda., which operates the website and the store Juice at Home, collects, uses and protects your personal information.

1. Who is responsible for handling your data?

• Company: Nymphs and Treasures, Unipessoal Lda.
• Brand: Juice at Home
• Responsible: to Nymphs and Treasures, Unipessoal Lda. It is the entity responsible for processing the personal data collected through our website and services.

2. What personal data do we collect?

We collect the strictly necessary information to provide you with the best experience possible. The collected data may include:

• Identification information: name.
• Contact information: Email address, phone/phone number and delivery address.
• Technical data: Access IP address, for security and analysis purposes.
• Demographic data: Date of birth (optional).
• Transaction history: Information about your purchases and orders.

3. How and why do we use your data?

We treat your data for specific purposes and based on clear legal grounds.

Main purposes:

• To manage your order and the contractual relationship: We use your identification, contact and address data to process your purchases, manage payments, deliver and execute the purchase and sale agreement you enter into.
  • Legal basis: execution of contract.
• For customer support: We use your data to answer your questions, requests or complaints.
  • Legal basis: legitimate interest in providing a quality service.
• For marketing and communications (with your consent): If you give us express authorization, we will use your email to send you newsletters, promotions and personalized communications about our products.
  • Legal basis: consent.
• To improve our services: We analyze data in an aggregate and anonymous way to understand how users interact with our website, with the aim of making it more productive and pleasant.
  • Legal basis: legitimate interest.

4. With whom do we share your data?

Your trust is key. We never sell, exchange or transfer your data to third parties for marketing purposes.

We share your data only with essential service providers that help us operate, such as:

• Logistics and Transport companies to deliver your orders.
• Payment Platforms to process your transactions securely.

These partners are contractually obliged to protect their data and use it exclusively for the purposes defined by us.

5. What are your rights?

In accordance with the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request a copy of the personal data we have about you.
• Rectification: Ask for incorrect data correction or incomplete data update.
• Deletion (“right to be forgotten”): Request the elimination of your data, provided that there are no legal grounds for maintaining them (such as tax obligations).
• Opposition: Oppose the processing of your data for direct marketing purposes.
• Treatment limitation: Request the restriction of the use of your data in certain circumstances.
• Portability: Receive your data in a structured and current format, or request it to be transmitted directly to another entity.

To exercise any of these rights, please contact us through the channels indicated at the end of this policy.

6. How long do we keep your data?

We will keep your personal data only for as long as necessary to fulfill the purposes for which it was collected. After this period, or at your request for erasure, the data will be deleted safely or anonymized, unless it is legally required.

If you subscribed to our newsletter, we will keep your data until you unsubscribe.